Application Support
Problem solving
starts here.
Describe what's happening at your machine. Attach a drawing, photo, or spec sheet if you have one — and an engineer will respond directly with a technical perspective.
Reach Us Directly
Email
info@novelo.tech
Phone
+1 346 248 8244
Location
South Texas, USA
Serving customers nationally & internationallyWhat to Expect
- You're talking directly to the engineers — no sales layer.
- We'll review your application before recommending anything.
- If standard tooling solves it, we'll tell you. If it doesn't, we'll engineer the solution.
- Response time: within one business day.
Helpful to Include
- Machine make, model, and spindle interface
- Work material and condition (cast, hardened, etc.)
- Operation type: milling, boring, turning, facing
- Current tool and what's failing or falling short
- Target: cycle time, tolerance, surface finish, insert life
- Drawing or photo of the part or operation (use the attachment)
Submit an Engineering Request
An engineer reviews every request. Attach a file if it helps explain the problem.
Submit a Ticket
No catalog. No sales pitch. Just a direct response from the engineers.